Strategic Positioning
The Agent Platform resides within the Intelligence Fabric layer, specifically providing Agentic Automation Services. It complements other services in the fabric, including Hybrid AI Services and Data Services, while supporting the Digital Banking Fabric layers above it.The platform adheres to core Backbase principles: Composable Architecture, Open Design, and Interoperability.
Platform Context and Placement within the Backbase Fabric
Strategic Impact
The platform rethinks and rebuilds the bank’s operating model, enabling AI-powered functions across three primary organizational layers:| Layer | Stakeholders | AI-Powered Functions |
|---|---|---|
| Digital Channels | Prospects & Customers | Prospect engagement, Customer assistance |
| Front Office | CSR, RM, Advisor | Customer Support, Relationship Management, Advisory services |
| Operations | Mid- & Back office | Due Diligence, Dispute Resolution, Fraud Detection, Loan Underwriting |
AI-powered functions across organizational layers
Core Architecture and Components
The architecture centers around AI Agents and features a complete ecosystem of supporting services, often referred to as “The Ring”.
Agent Platform Ecosystem (The Ring)
AI Agents
The core functional units that perform tasks.
Agent Creation Dev Kits
Tools and kits for building and customizing agents.
Knowledge Layer (RAG)
Provides knowledge retrieval and context using hybrid search.
Tool Calling & MCP
Enables agents to discover and utilize external tools via the Model Context Protocol.
Agent Orchestration
Manages multi-step agent processes and workflows.
AI Observability
Provides monitoring, logging, and audit trails for all agent activities.
Evaluation & Guardrails
Ensures performance, security, and compliance.
AI Gateway
Unified entry point for LLM access and policy enforcement.