Skip to main content

​
Onboard to Grand Central

To onboard into Grand Central, reach out to your Backbase Professional Services team and provide the email addresses of all users that require access.

​
Onboarding Process

1

Contact Professional Services

Reach out to your Backbase Professional Services team
2

Provide User Information

Submit email addresses of all users who need access to Grand Central
3

Wait for Coordination

The Professional Services team coordinates with relevant internal teams to onboard you
4

Receive Access Confirmation

You’ll receive confirmation and credentials once onboarding is complete

​
What to Provide

When requesting onboarding, include:
  • User Email Addresses: All team members who need access
  • Organization Name: Your company or organization
  • Project Details: Brief description of your intended use case
  • Access Level: Type of access needed (developer, admin, etc.)

​
Access Levels

Different access levels are available based on your role:
  • Build and deploy connectors
  • Access development environments
  • View logs and metrics
  • Access API documentation
  • All developer permissions
  • Manage user access
  • Configure environments
  • Access administrative tools
  • Read-only access to documentation
  • View connector marketplace
  • Access to public resources

​
After Onboarding

Once you’re onboarded, you’ll receive:
  • GitHub Access: Invitation to Grand Central GitHub organization
  • Cluster Access: Credentials for Kubernetes clusters
  • Repository Access: Access to connector templates and SDKs
  • Documentation Access: Full access to internal documentation
  • Support Channels: Information about support and communication channels

​
Timeline

The onboarding process typically takes:
  • Initial Request: 1 business day for acknowledgment
  • Access Provisioning: 2-5 business days
  • Complete Setup: Up to 1 week including verification
Timeline may vary based on organization-specific requirements and approval processes.

​
Troubleshooting

Follow up with your Professional Services contact or reach out to support
Verify your GitHub organization membership and ensure SSO is authorized
Check your email (including spam) or contact your Professional Services team

​
Next Steps

After completing onboarding:
  1. Set up your local development environment
  2. Configure a remote sandbox (optional)
  3. Build your first connector

​
Support

If you encounter any issues during onboarding:
  • Contact your Backbase Professional Services team
  • Refer to internal support documentation
  • Reach out through designated support channels