Sync Hub Use Cases

See how Sync Hub solves real-world banking data synchronization challenges across different scenarios. Each use case demonstrates practical applications of the integration patterns.

​

Customer Data Synchronization

​

The Challenge

Customer profile information originates from multiple sources—branch systems, call centers, digital channels, and third-party services. Keeping all systems synchronized in real-time while maintaining data quality and consistency is critical for delivering unified customer experiences. Business Impact:

• Inconsistent customer data across channels leads to poor experiences
• Manual data reconciliation is time-consuming and error-prone
• Delays in synchronization affect compliance and risk management
• Multiple point-to-point integrations increase complexity

​

The Solution

---

​

Real-Time Transaction Distribution

​

The Challenge

Transactions occur across multiple channels—ATMs, point-of-sale, online banking, mobile apps. Each transaction must be visible immediately in digital channels, analyzed for fraud, recorded for compliance, and available for customer service—all in real-time. Business Impact:

• Delayed transaction visibility frustrates customers
• Fraud detection requires immediate transaction data
• Multiple system queries create performance bottlenecks
• Point-to-point integrations are fragile and hard to maintain

​

The Solution

---

​

Payment Processing Integration

​

The Challenge

Payment processors like Alacriti and Volante send status updates via multiple channels—webhooks for real-time notifications, daily settlement files, and event streams for transaction lifecycle. Each requires different handling but must result in consistent payment status across all systems. Business Impact:

• Multiple integration points create complexity and maintenance burden
• Payment status updates must be immediate for customer notifications
• Settlement reconciliation requires batch file processing
• Compliance requires complete audit trail of all payment activities

​

The Solution

---

​

Account Update Propagation

​

The Challenge

Account status changes, balance updates, and service modifications must propagate instantly to all systems. Delays cause inconsistent account information, failed transactions, and poor customer experiences. Business Impact:

• Account holds not reflected immediately cause failed transactions
• Balance updates delayed lead to overdraft issues
• Service changes (card activated, account closed) take too long to propagate
• Customer frustration from inconsistent account information

​

The Solution

---

​

Batch Payment File Integration

​

The Challenge

Corporate customers submit bulk payment files containing thousands of payment orders. Each file requires validation, individual payment creation, processing orchestration, and results file generation—all while maintaining audit trail and handling errors gracefully. Business Impact:

• Manual file processing is time-consuming and error-prone
• Lack of real-time status updates frustrates corporate customers
• Error handling requires manual intervention
• Results file generation delays cause reconciliation issues

​

The Solution

---

​

Real-Time Notification Distribution

​

The Challenge

Critical notifications—fraud alerts, large withdrawals, low balance warnings, loan approvals—must reach customers immediately across multiple channels while being logged for compliance and triggering appropriate workflows. Business Impact:

• Delayed notifications reduce fraud prevention effectiveness
• Multiple notification systems create inconsistent experiences
• Compliance requires audit trail of all customer communications
• Manual notification triggering is slow and error-prone

​

The Solution

---

​

Integration Pattern Summary

Each use case demonstrates practical application of Sync Hub integration patterns:

---

​

Common Success Patterns

Based on these use cases, several patterns emerge for successful Sync Hub implementations: Start with high-value, low-complexity: Begin with real-time notifications or simple event distribution. Quick wins build confidence and demonstrate value before tackling complex integrations. For example, start with transaction notifications before implementing full payment processing lifecycle. Combine patterns for complete solutions: Most real-world scenarios require multiple integration patterns. Banking integrations rarely fit a single pattern—vendors use multiple channels. Payment processors commonly use webhooks (real-time), files (settlement), and events (lifecycle). Design for multi-consumer from day one: Assume every event will eventually have multiple consumers. New consuming systems emerge over time (analytics, compliance, new channels). Transaction events initially serve digital banking, but later add fraud detection, CRM, and analytics. Prioritize guaranteed delivery: Implement retry logic and dead letter handling from the start. In banking, losing events means lost transactions, compliance violations, or customer issues. Payment status updates must reach digital banking even if systems are temporarily unavailable.

---

​

Next Steps

Integration Patterns - Learn the five integration patterns used in these use cases. Sync Hub Overview - Return to Sync Hub overview and capabilities. Platform Overview - Explore the complete Grand Central platform.